Customer service

Do you have questions or comments? Submit it to us using the contact form.

Contact form

Ordinary post

Afdeling Klantenservice
Postbus 112
3000 AC Rotterdam


0900 - 500 60 10 (Standard call charges, lines are open from 9am to 5pm. Closed on Saturdays, Sundays and public holidays)

Customer service public transport chip card

 National 0900 - 09 80 (€0.50 per call)

RET Service Pillar

You can plan your journey at one of our automated RET Service Pillar and then print a copy to take with you. The Service Pillar can also be used to look up and print service timetables and departure times from specific stops. Not sure which travel product is best for your journey? The Service Pillar's Travel Product Advisor can help! Have you registered to start earning OVmiles? You can activate this option on your OV-chipkaart at the automated RET Service Pillar as well. Should you have any questions, you can ask them via the Pillar's direct voice connection with RET Customer Service. Customer Service is available from 9:00 to 17:00, Monday through Friday. They are closed on Saturday, Sunday and holidays.

  • Barendrecht - Middeldijkerplein
  • Barendrecht - Stationsweg
  • Metro Station Alexander
  • Metro Station Beurs
  • Metro Station Kralingse Zoom
  • Metro Station Rodenrijs
  • Metro Station Schiedam Centre
  • Metro Station Vijfsluizen
  • Metro Station Zuidplein
  • RET Service Shop
  • Ridderkerk - Schoutstraat
  • Rotterdam - Herenwaard
  • Rotterdam Central - Service Centre

RET Service Points

  • Metro Station Rotterdam Central
  • Metro Station Beurs
  • Metro Station Zuidplein
  • RET Service Shop