Customer service

Do you have questions or comments? Submit it to us using the contact form.

Contact form


RET also offers its customers a customer service via WhatsApp: +31 6 2889 2889 . The service is available from Monday to Friday, from 9am until 5pm.

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0900 - 500 60 10 (Standard call charges, lines are open from 9am to 5pm. Closed on Saturdays, Sundays and public holidays)

Ordinary post

Afdeling Klantenservice
Postbus 112
3000 AC Rotterdam

Customer service public transport chip card

National 0900 - 09 80 (€0.50 per call)

RET Service Points

  • Metro Station Rotterdam Central
  • Metro Station Beurs (temporarily closed until 20 May 2020)
  • Metro Station Zuidplein
  • Metro Station Spijkenisse (temporarily closed until 20 May 2020)