Customer service

Do you have questions or comments? Submit it to us using the contact form.

Contact form

WhatsApp

RET also offers its customers a customer service via WhatsApp: +31 6 2889 2889 . The service is available on weekdays from 7 a.m. to 5 p.m. and on weekends from 9 a.m. to 5 p.m.

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Telephone

0900 - 500 60 10 (Standard call charges, lines are open from on weekdays from 7 a.m. to 5 p.m. and on weekends from 9 a.m. to 5 p.m. Closed on 1st Christmas Day, 2nd Christmas Day and New Year's Day)

Ordinary post

RET
Afdeling Klantenservice
Postbus 112
3000 AC Rotterdam

Customer service public transport chip card

National 0900 - 09 80 (€0.50 per call)

RET Service Points

  • Metro Station Rotterdam Central
  • Metro Station Beurs (temporarily closed until 20 May 2020)
  • Metro Station Zuidplein
  • Metro Station Spijkenisse (temporarily closed until 20 May 2020)