On various pages of this website the RET asks you to enter your personal information. The RET handles your information with the utmost care and will in all cases comply with the requirements of the Personal Data Protection Act.

Click behaviour

The RET collects statistical information about the use of this website. This information is used by the RET to see how many visitors the RET website generates, the amount of time visitors spend on the website, which pages are visited most, what information is downloaded most often, etc. This enables us to further improve the services provided through the website. The statistics program does not collect personal information from visitors.


Many websites, including the RET website, use cookies. They are small, non-complex files that are stored on the hard drive of your computer by your browser. Cookies do not send personal information from visitors. They are used to accelerate the use of websites. By changing your browser settings, you can allow or block the use of cookies.
If you have set your browser not to accept cookies while visiting our website(s), it is possible that not use all features of our website(s) are available to you.

Online forms

Various forms are available to ask questions to the RET questions or the web master, or to request information or products. The RET only uses the information you enter on these forms to provide you with the requested service. If you wish to receive a response by post, we will store your address details to check when the information was sent to you.

The use of a personal public transport chip card of the RET is subject to a separate privacy statement. The personal data relating to the public transport chip card is processed in accordance with the Personal Data Protection Act. Within this framework, the RET has registered a Passenger's Database with the Data Protection Authority.

Third-party websites

The RET website contains links to websites of other companies and institutions. Each company or institution applies its own privacy policy. The RET privacy policy only applies to the RET website and not to other websites.


If you have any questions or concerns about this privacy policy, please contact the Customer Contact Centre by calling telephone number 0900 - 500 60 10 (standard call charges).


The RET reserves the right to change the wording of this text, where needed. Any changes made will always be in compliance with the Personal Data Protection Act.