About OVpay
Payments
- Which payment methods can I use to check in and out?
- My contactless debit or credit card is blocked from checking in and out due to insufficient balance. Can I transfer the outstanding amount?
- Where can I see my travel expenses?
- Why is there a 0.00 charge on my credit card statement?
- Will a deposit be taken from my contactless debit or credit card when I check in?
- Can someone withdraw money from my debit or credit card via contactless payment?
- How do I get my money back from a missed check-in or check-out?
- How much balance should I have in my account?
- Is checking in and out with your contactless debit or credit card cheaper than buying a ticket from the bus driver?
- What should I do if the wrong amount has been taken out of my account?
Checking in and out
- What should I do if I forgot to check out?
- Can I download an overview of my trips?
- Can I also check in and out with my contactless debit or credit card on my mobile?
- Do I need to take my contactless debit or credit card out of my wallet or case when checking in and out?
- Can I check in and out with my contactless debit or credit card with a discount or season ticket?
- What about privacy when checking in and out with my contactless debit or credit card?
- Do I have to use the same contactless debit or credit card for each trip when checking in and out?
- It says 'name unknown' on my travel overview, what does this mean?
- What happens if I have adjusted my missed check-in or check-out?
- How is it checked that I have checked in?