Update: Saturday 25 September 2021

We travel safely together, also in these special times.

Public transport is accessible to everyone. While RET is pleased to bring you to your destination, we ask that you travel at less-busy times, avoid crowded conditions and always wear a mask aboard the public transport vehicles.

The crowding indicator tells you when it is possible to travel in uncrowded conditions

Using the crowding indicator, you can see how crowded it is expected to be during any given journey by bus, tram, metro or train. The expected level of crowding will be shown in the travel advice of the journey planner on the RET website and in the RET Real Time App. The level of crowding will be indicated using the following symbols:

 

    Uncrowded
    No crowding is expected in the vehicle. Seats are available.

    Moderately crowded
    Moderately crowded conditions are expected in the vehicle. There are enough standing places available.

    Crowded
    Crowded conditions are expected in the vehicle. There may be no seats left and only a limited number of standing places available.

    Adjustments to the timetable

    • The BOB bus and weekend metro will not be in operation.
    • STOPenGO bus lines 526, 557, 567 and 574 will run in accordance with the customary timetable.

    We have listed the applicable measures below

    • Wear a facemask. Wearing a facemask is mandatory in all vehicles.
    • Only travel if you have no complaints.
    • Wash your hands properly before and after your trip.
    • Avoid busy rush hours as much as possible
    • Give each other space.

    Rules for wearing a facemask

    The rules for wearing a facemask in public transport will change as of Saturday 25 September. Wearing a facemask is mandatory in buses, trams, metros and on the Fast Ferry.

    What are the rules with respect to the use of facemasks?

    • A facemask is mandatory for everyone from the age of 13 in buses, trams, metros and on the Fast Ferry.
    • Travellers themselves are responsible for purchasing a facemask.
    • RET inspectors confront travellers concerning the use of a facemask, which means also if someone does not wear one.
    • Travellers who do not wear a facemask risk a fine of €95.
    • RET employees also wear facemasks or face screens, with the exception of drivers and for the sake of traffic safety.
    • Travellers can purchase facemasks and gels at stores and vending machines at the various RET metro stations.

    Cabin screens - enter the bus at the front

    Inside the buses, bus drivers are screened with a cabin screen. You should enter at the front of the bus. It is also possible to purchase a ticket from the driver. You can also purchase a ticket via the RET Barcode App.

    Measures

    Wearing a face mask is mandatory from the age of 13.

    Let passengers get off first, then get on.

    Buy your ticket using the RET Barcode App.

    Use a bike or scooter sharing service if you can.

    Frequently Asked Questions

    Will RET be selling face masks?
    Retailers at RET stations are selling face masks. There will also be 10 vending machines, where you can buy face masks and hand sanitizers yourself. These vending machines will be installed at the following metro stations:

    1. Beurs metro station
    2. Capelsebrug metro station
    3. Kralingse Zoom metro station
    4. Maashaven metro station
    5. Rotterdam Central Station metro station
    6. Schiedam Centrum metro station
    7. Slinge metro station
    8. Spijkenisse Centrum metro station
    9. Wilhelminaplein metro station
    10. Zuidplein metro station 

    Are RET staff required to wear face masks?
    When RET employees are in the vehicles amongst passengers, they will be wearing face masks or face shields. For traffic safety reasons, drivers and vehicle operators will not be wearing face masks when operating their vehicles. 

    What is the maximum number of passengers allowed in a vehicle?
    There is no maximum occupancy in the vehicles. The exact number of passengers a vehicle can carry will vary, depending on the (type of) bus, tram or metro. 

    How will passengers who deliberately do not wear face masks be dealt with?
    Anyone, whether RET staff member or passenger, can point out the obligation to wear a face mask whilst in a vehicle to another passenger.

    What if RET ticket inspectors encounter a passenger without a face mask?
    They will point out to them the consequences of failing to wear a face mask and the fact that face masks are compulsory whilst in public transport vehicles. The passenger will be given a first formal warning. This is logged by RET, so that we can see in the system that this passenger has already been warned. The second time, the passenger will be given a fine of 95 euros. 

    Can I freeze my annual subscription?
    You can cancel your annual subscription, but you cannot temporarily freeze it. You can cancel your annual subscription at an RET Service Point or by calling Customer Service. You can cancel your annual subscription free of charge in the period between taking out the subscription and two days after it takes effect. If you would like to cancel your annual subscription after this time, you can. Do bear in mind that you will have to pay a 5 euro administration charge and remove the travel product from your public transport chip card yourself at a top-up machine, and that there is a notice period of up to 1 month. You can find all the terms and conditions online (Dutch).

    Is RET carrying out extra cleaning?
    The vehicles and the contact points in the vehicles are being cleaned more frequently, including at rush hour. You may see the cleaners in the vehicles. 

    When do I have to wear a face mask?
    All passengers over 13 years of age are required to wear a face mask whilst in the vehicles (tram, bus, metro and Fast Ferry). 

    What kind of face mask should I wear?
    A non-medical face mask that covers the nose and mouth. The covering should fit tightly to your skin. That means covering your face with a scarf or handkerchief is not sufficient. 

    Can I eat or drink in public transport vehicles?
    Yes but you have to put your face mask back on during bites and drinks. Eating food that causes a mess or drinking a beverage without a lid or cap is not permitted in any of the RET vehicles. 

    Hasn’t the government prohibited gatherings of more than 30 people after 1 June?
    That's right, but this rule does not apply to public transport.