Update: Tuesday 16 February 2021

We travel safely together, also in these special times.

RET is pleased to bring you to your destination, but you should only travel if this is really necessary. When travelling, it is important that we all comply with the measures. We can only get the corona virus under control together.

Adjustments to the timetable:

  • The BOB bus and weekend metro will not be in operation.
  • STOPenGO bus lines 526, 557, 567 and 574 will run in accordance with the customary timetable.

 

We have listed the applicable measures below:

  • Wear a facemask. Wearing a facemask is mandatory in all vehicles and inside stations, on the platforms and at stops.
  • Only travel if you have no complaints.
  • Wash your hands properly before and after your trip.
  • Avoid busy rush hours as much as possible
  • Maintain a sufficient distance and give each other space.

Rules for wearing a facemask

Wearing a facemask in public indoor spaces has been mandatory throughout the Netherlands since 1 December. In addition to wearing a facemask in buses, trams, metros and on the Fast Ferry, it is also mandatory to wear one at stations, bus and tram stops and other facilities forming part of the public transport system such as platforms, stairs, tunnels and lifts.

What are the rules with respect to the use of facemasks?

  • A facemask is mandatory for everyone from the age of 13 in buses, trams, metros and on the Fast Ferry, at stops and stations and other facilities forming part of the public transport system such as tunnels, stairs and lifts. It is also mandatory to wear a facemask at RET service points.
  • Travellers themselves are responsible for purchasing a facemask.
  • RET inspectors confront travellers concerning the use of a facemask, which means also if someone does not wear one.
  • Travellers who do not wear a facemask risk a fine of €95.
  • RET employees also wear facemasks or face screens, with the exception of drivers and for the sake of traffic safety.
  • Travellers can purchase facemasks and gels at stores and vending machines at the various RET metro stations.

Cabin screens - enter the bus at the front

Inside the buses, bus drivers are screened with a cabin screen. You should enter at the front of the bus. It is also possible to purchase a ticket from the driver. You can also purchase a ticket via the RET Barcode App.

Measures

Maintain sufficient distance in the vehicle.

Wearing a face mask is mandatory from the age of 13.

Doors will open automatically.

Let passengers get off first, then get on.

Buy your ticket using the RET Barcode App.

Keep 2 steps apart on escalators.

No more than 2 people in a lift.

Spread out along the platform.

Use a bike or scooter sharing service if you can.

Frequently Asked Questions

Will RET be selling face masks?
Retailers at RET stations are selling face masks. There will also be 10 vending machines, where you can buy face masks and hand sanitizers yourself. These vending machines will be installed at the following metro stations:

1. Beurs metro station
2. Capelsebrug metro station
3. Kralingse Zoom metro station
4. Maashaven metro station
5. Rotterdam Central Station metro station
6. Schiedam Centrum metro station
7. Slinge metro station
8. Spijkenisse Centrum metro station
9. Wilhelminaplein metro station
10. Zuidplein metro station 

Are RET staff required to wear face masks?
When RET employees are in the vehicles amongst passengers, they will be wearing face masks or face shields. For traffic safety reasons, drivers and vehicle operators will not be wearing face masks when operating their vehicles. 

What is the maximum number of passengers allowed in a vehicle?
The occupancy in the vehicles is approximately 40% of the maximum number of passengers in the vehicles before the coronavirus measures. The exact number will vary, depending on the (type of) bus, tram or metro. 

How will passengers who deliberately do not wear face masks be dealt with?
Anyone, whether RET staff member or passenger, can point out the obligation to wear a face mask whilst in a vehicle to another passenger.

What if RET ticket inspectors encounter a passenger without a face mask?
They will point out to them the consequences of failing to wear a face mask and the fact that face masks are compulsory whilst in public transport vehicles. The passenger will be given a first formal warning. This is logged by RET, so that we can see in the system that this passenger has already been warned. The second time, the passenger will be given a fine of 95 euros. 

Can I freeze my annual subscription?
You can cancel your annual subscription, but you cannot temporarily freeze it. You can cancel your annual subscription at an RET Service Point or by calling Customer Service. You can cancel your annual subscription free of charge in the period between taking out the subscription and two days after it takes effect. If you would like to cancel your annual subscription after this time, you can. Do bear in mind that you will have to pay a 5 euro administration charge and remove the travel product from your public transport chip card yourself at a top-up machine, and that there is a notice period of up to 1 month. You can find all the terms and conditions online (Dutch).

Is RET carrying out extra cleaning?
The vehicles and the contact points in the vehicles are being cleaned more frequently, including at rush hour. You may see the cleaners in the vehicles. 

RET has been operating a reduced timetable since the introduction of the national measures. How long will that continue?
RET has been operating a 50-60% timetable since Monday 23 March. As of 1 June, we are back to the pre-crisis timetable - in other words, 100% service levels. 

When do I have to wear a face mask?
All passengers over 13 years of age are required to wear a face mask whilst in the vehicles, as sufficient distance cannot be guaranteed there. If you can see that it will not be possible to maintain a 1.5-metre distance from others at the stop or on the platform, we advise you to wear your face mask there too. 

What kind of face mask should I wear?
A non-medical face mask that covers the nose and mouth. The covering should fit tightly to your skin. That means covering your face with a scarf or handkerchief is not sufficient. 

Can I eat or drink in public transport vehicles?
No. To be able to eat and drink you would have to take off your face mask in the vehicle, which is not permitted. 

A vehicle is approaching but I can see that it is very busy. Can I get on?
If possible, do not get on and wait for a less busy vehicle instead. Drivers and operators may continue on without stopping if a vehicle is in danger of becoming too full, in order to ensure sufficient distance. In that case, passengers should wait and take the next bus, tram or metro. 

Hasn’t the government prohibited gatherings of more than 30 people after 1 June?
That's right, but this rule does not apply to public transport.